What payment methods do you accept?
We offer secured payment methods via SSL and HTTPS. Check our payment options here.
Do you offer free shipping?
Yes, we offer free shipping within the United Kingdom! We currently ship within United Kingdom.
What is your return policy?
Items can be returned within 30 days of delivery. Items must be in their original, unused condition with all tags attached and in the original packaging. Proof of purchase is required for all returns.
When will I get paid after returning my product?
Once we have approved the return, you will get refunded within 10 days. Check our Return policy for more information.
How can I track my order?
You can track your order using our Track Order page.
Do you ship internationally?
No, we only ship our products to the United Kingdom for the time being.
What if I receive a defective product?
Rest assured, if you receive a defective product, we'll replace it free of charge but you need to inform us and return your product within 48 hours. Check our Return Policy for more information.
Can I cancel my order after I've placed it?
We offer a two-hour cancellation window after placing your order. If you change your mind within this time, please let us know and we'll cancel your order for you.
How can I contact customer support?
You can contact our customer support team by visiting our contact page, where you can find a contact form to fill and submit or you can send us an email to Info@silkandstone.uk
How do I know if an item is in stock?
If you can add an item to your cart, it's in stock and ready to be shipped to you.
Do you have a physical store location that I can visit?
We're an online-only store, which allows us to offer the best prices and selection to our customers.
Can I bulk order for my business or organization?
Yes, you can! Please contact our customer support team for more information on bulk ordering.
How long will it take to receive my order?
The total estimated delivery time from order placement to delivery is approximately 6–9 business days. This includes both processing and transit times. You can check our Shipping policy for more information.
What is the process for exchanging a product?
We do not offer direct exchanges. To change size or colour you would need to follow returns process. Full details can be found on our Return policy for more information.
If you have questions that are not covered by our FAQ section do not hesitate to contact us.
- Company name: Varivendio
- Website name: Silk and Stone
- Address: Paxtonstraat 3N, Zwolle, Overijssel, 8013 RP, The Netherlands
- E-mail: Info@silkandstone.uk
- Phone: +447429916705
- Contact: Contact form